Privacy Policy

Privacy Policy

At Chandra Holidays, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.chandraholidays.in (the “Site”) or use our services.

1. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you:

• Visit our Site.
• Fill out a form or register on the Site.
• Book a tour or service.
• Communicate with us via email, phone, or live chat.
• Participate in surveys or promotions.

The types of personal information we may collect include:

• Contact Information: Name, email address, postal address, phone number.
• Travel Information: Passport details (if required for international travel), dietary restrictions, medical conditions relevant to travel, preferences for accommodations and activities.
• Payment Information: Credit/debit card numbers, bank account details (processed securely by third-party payment gateways; we do not store full payment card details).
• Technical Data: IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information is collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide and Manage Services: Process your bookings, confirm your travel arrangements, and deliver the services you’ve requested.
• Communicate with You: Send you booking confirmations, updates, essential travel information, and respond to your inquiries.
• Improve Our Services: Understand how you use our Site and services to enhance user experience, website functionality, and service offerings.
• Personalize Your Experience: Tailor our recommendations and offers based on your preferences and past interactions.
• Marketing and Promotions: Send you promotional materials, special offers, and newsletters if you have opted in to receive them. You can opt out at any time.
• Security and Fraud Prevention: Protect our Site, services, and customers from fraudulent activities and unauthorized access.
• Legal Compliance: Comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information with the following categories of third parties:

• Service Providers: Trusted partners who assist us in operating our business and providing services, such as hotels, airlines, transportation companies, local tour operators, and payment processors. These partners are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal and Regulatory Authorities: When required by law or in response to valid legal requests, such as subpoenas or court orders.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: Using SSL/TLS encryption for data transmission on our website.
• Access Controls: Restricting access to personal data to authorized personnel only.
• Regular Audits: Periodically reviewing our security practices.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our Site uses “cookies” and similar tracking technologies to enhance your experience, analyze website usage, and for marketing purposes. Cookies are small data files stored on your device. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

6. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete personal information.
• Deletion: Request the deletion of your personal information, subject to legal obligations.
• Objection: Object to the processing of your personal information for certain purposes.
• Opt-out: Withdraw your consent for marketing communications at any time by using the “unsubscribe” link in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the details provided below.

7. Links to Third-Party Websites

Our Site may contain links to third-party websites that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically.